Explore Our Jewelry FAQs
Discover all you need to know about our jewelry collection with our comprehensive FAQs. From ring sizing to customization options, international shipping, and ethical sourcing practices, find answers to commonly asked questions here. If you have any further queries, our customer service team is just a click away!
How do I determine my ring size?
Finding your ring size is crucial for a perfect fit. You can visit any local jeweler to have your finger measured professionally. Alternatively, we offer a printable ring size guide on our website. Just ensure your printer settings are set to 100% scale for accurate measurements.
Can I customize a piece of jewelry?
Absolutely! We offer customization options for many of our jewelry pieces, including engraving, metal choice, and gemstone selection. Contact our customer service team to discuss your specific customization needs.
What metals do you use in your jewelry?
We use a variety of high-quality metals in our jewelry, including 14k and 18k gold (yellow, white, and rose), sterling silver, platinum, and palladium. Each metal is carefully chosen for its durability, beauty, and suitability for different designs.
How should I care for my jewelry?
Proper care ensures your jewelry stays beautiful for years to come. We recommend storing your pieces in a clean, dry place, away from sunlight and moisture. Regularly clean your jewelry with a soft cloth and mild soap, and avoid exposing it to harsh chemicals or abrasive materials.
Do you offer international shipping?
Yes, we ship internationally to many countries. Shipping costs and delivery times vary depending on your location. You can find more information about international shipping on our website or contact our customer service team for assistance.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days for a full refund or exchange, provided the item is in its original condition and packaging.
Do you offer gift wrapping services?
Yes, we offer complimentary gift wrapping for all orders. Simply select the gift wrapping option during checkout, and your order will be beautifully wrapped and ready to present to your loved one.
Are your gemstones ethically sourced?
We are committed to ethical sourcing practices and work closely with suppliers who adhere to responsible mining and sourcing standards. Many of our gemstones are sourced from reputable suppliers who prioritize fair labor practices and environmental sustainability.
How can I contact your customer service team?
You can reach our customer service team via email, phone, or live chat during our business hours. Visit our Contact Us page on the website for more information.
Do you offer repairs and maintenance services for jewelry?
Yes, we offer repair and maintenance services for all jewelry purchased from our website. Whether it's resizing a ring, replacing a lost gemstone, or cleaning and polishing, our skilled craftsmen will ensure your jewelry looks its best. Contact our customer service team to arrange for repair services.